In recent years there has been an increased focus on facilitating travel planning through internet-based public information services. So called “smart services”, provided through websites and mobile apps, help users to make well-informed travel decisions. The belief is that such services can increase the overall efficiency and sustainability of the overall transportation system.
Carlos Cano Viktorsson broadens the perspective regarding this development with a case study on the 'Stockholm Local Traffic Radio' of the late 1970s (and onwards). The Traffic Radio can be seen as a precursor of current smart travel planning systems. It provided near real-time traffic information to the general public long before the common use of the internet.
Cano Viktorsson demonstrates that socio-technical systems such as the Stockholm Local Traffic Radio rely on a broad set of factors in order to succeed. Particularly important is organizing a means of harnessing collective intelligence – which may provide a valuable lesson for designers of next generation smart travel planning systems.